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Login Issues

We’ve encountered two common problems that prevent users from logging into Panorama.

Redirect to Login Page

If after a login attempt you’re redirected back to the same login page then typically it’s one of two problems.


First you might have a caching problem. Cache is a method of “saving” a version of a page to reduce page load time. Rather than generating a new version of a page it sends you the saved version which takes less time.

This can prevent users from logging into Panorama because instead of being shown the project page they are shown the saved version of the page which just has a login box.

If you’re noticing this behavior, see if you have a caching plugin enabled. If you do, it’s important that you disable caching for logged in users. Almost all caching plugins have this functionality. If not, try deactivating the plugin to see if it makes a difference.

If you don’t have a caching plugin installed it could mean that your web host is caching the page. You’ll need to contact their support to see if they disable it for Panorama pages.

Mismatched WordPress and Site URLs

If the “WordPress URL” and “Site URL” don’t match in Settings > General than you’ll have issues logging into Panorama and WordPress. For example, if one has www.yourdomain.com and the other is just yourdomain.com this can happen.

Check with your developer or website host to see if these need to be different or attempt to make them match.

Security Conflicts

If you have a security plugin like a captcha or brute force protector, it’s possible it could conflict with the Panorama login system. Try disabling your security plugins temporarily to see if it resolves the issue. If it does, you’ll likely need to reach out to the plugin provider to see if they have a work around for this compatibility issue.

Updated on April 10, 2017

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